Question 1

How does Latchstead support tenant screening?

Accepted Answer

Landlords can set screening rules and review an applicant against the active criteria. Latchstead keeps the selected rule set, criteria outcomes, and decision context with the review so a person can see what needs attention. Consumer-report inputs depend on the landlord’s connected reporting provider; a manual-run option can evaluate information the landlord already has when no report connection is enabled.

Question 2

Does Latchstead decide whether to approve an applicant?

Accepted Answer

No. Latchstead presents rule results and review context as decision support. The landlord reviews the information and records the outcome. Results depend on the criteria and source information available for that application.

Question 3

How are maintenance requests triaged?

Accepted Answer

Tenants can submit a request with an issue description and supported photos. Landlords review the reported urgency, filter the queue by urgency, priority, status, category, or unit, then set a tracking status and share a tenant-visible update. This organizes the work; it does not ensure emergency response.

Question 4

Does Latchstead send a contractor or promise a repair ETA?

Accepted Answer

Latchstead can organize a request and prepare a work-order handoff, but contractor coverage and dispatch depend on the property market and the landlord’s available providers. Latchstead does not currently claim a vetted contractor network or a guaranteed arrival time.

Question 5

How does rent collection work?

Accepted Answer

Rent collection is an early-access workflow designed around each lease’s due date, reminders, and payment exceptions. ACH availability, tenant authorization, payment-provider responses, and bank timing affect each payment. A recorded or pending payment status does not by itself show that funds have settled.

Question 6

What bookkeeping support does Latchstead offer?

Accepted Answer

Latchstead is designed to keep rent, expense, and receipt context organized for a landlord’s review. QuickBooks Online and Xero are planned integration paths, not evidence of live production sync. Connected accounts, sync scope, and live behavior depend on provider access and the current early-access cohort.

Question 7

Which workflows are available now?

Accepted Answer

Latchstead is in early access for small landlords, with accounts opening in cohorts as capacity allows. The current app documents maintenance intake, landlord queue review, and tenant-visible updates. Screening report sources, ACH workflows, contractor handoffs, and accounting connections may vary by cohort and provider. Joining the waitlist does not guarantee a start date.

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