Question 1

What screening criteria does Latchstead use, and are decisions documented?

Accepted Answer

The planned screening workflow starts with documented criteria and keeps decision context, source data, and an adverse-action notice draft together for human review. “FCRA-aligned” describes an intended product posture, not a certification or completed compliance determination. Latchstead’s output does not replace your legal responsibilities as the landlord; see the Trust Center for the dated evidence boundary.

Question 2

What is Latchstead’s fair-housing compliance posture?

Accepted Answer

Latchstead is designed to support consistent, reviewable criteria without using protected-class fields such as race, religion, national origin, sex, familial status, or disability. This is a product-design and early-access posture, not a certification or completed compliance determination. Landlords remain responsible for their policies, notices, counsel, and local-law obligations.

Question 3

When does ACH rent pull, and when do tenants receive payment nudges?

Accepted Answer

The planned ACH workflow schedules a debit around the rent-due date set on the lease and can prepare reminder nudges before the date. Lease settings, provider behavior, tenant authorization, and normal bank processing windows still apply; this description does not promise instant settlement or production availability.

Question 4

What happens when an ACH payment is returned or fails?

Accepted Answer

The planned workflow is to surface a bank return, prepare a tenant retry path, and move the item into a follow-up queue according to the lease and provider rules. Return codes, authorization reuse, and timing depend on the implementation and bank; no live payment behavior or settlement time is implied.

Question 5

Can tenants report maintenance 24/7, and where do you dispatch?

Accepted Answer

The planned maintenance workflow is designed for 24/7 intake and urgency triage, including a path for life-safety issues and landlord notification. Dispatch coverage, contractor availability, and any ETA depend on the property market and early-access implementation; no response time is guaranteed.

Question 6

How are maintenance contractors vetted?

Accepted Answer

Latchstead does not currently claim a vetted contractor network or completed vendor review. A planned workflow may capture license, insurance, references, service area, approval limits, and job caps, but availability and the final repair remain specific to the property and market.

Question 7

Does Latchstead sync with QuickBooks Online and Xero?

Accepted Answer

QuickBooks Online and Xero are planned integration paths for eligible early-access cohorts, not proof of a live production sync. The intended connection would carry operating records such as receipts, categories, rent, expenses, and owner reporting, with sync status and exceptions visible for review. Connection scope and provider approval remain to be confirmed.

Question 8

How does Latchstead protect landlord and tenant data?

Accepted Answer

The dated Trust Center describes repository observations about intended authentication, access scoping, encryption, and hosted payment flows. Those observations do not prove production deployment, complete coverage, vendor review, certification, or operational security. Read the Security page and Trust Center before treating any posture as an assurance; Stripe is the intended payment-provider boundary.

Question 9

Is my landlord and tenant data secure?

Accepted Answer

Latchstead can point to a dated Trust Center record of repository observations about intended authentication, access scoping, encryption, and hosted payment flows. That evidence boundary does not prove production deployment, complete coverage, vendor review, certification, or operational security; use the Security page and Trust Center to review what is documented and what remains open.

Question 10

What happens if there is a security incident?

Accepted Answer

The public reporting path is documented, and the Security page identifies the route for raising a concern. A completed incident-response exercise, response plan, or service-level agreement is not evidenced here, so timing and outcomes should not be treated as promised.

Question 11

Are Latchstead's policies legally binding?

Accepted Answer

The public policies and Terms are working drafts pending owner and legal review. They are published for transparency and discussion, not presented as executed agreements or binding assurances; review the policy register and Terms of Service for the current status.

Question 12

Can I export my data, and how long is it retained?

Accepted Answer

Export and closure are documented policy paths, subject to verification and applicable tax, recordkeeping, lease, screening, and backup-retention requirements. The public privacy and security pages describe the intended posture; the dated evidence package does not establish execution timing or a complete deletion audit.

Question 13

Who is eligible for the pilot, and how does early access work?

Accepted Answer

Latchstead is currently in early access and admits small landlords from the waitlist in small cohorts as capacity allows. The fit depends on the portfolio, property market, workflow needs, and available integrations; joining the waitlist does not promise a specific start date. New accounts open as the next cohort has room.

Question 14

What is the current monthly pricing posture?

Accepted Answer

The planned flat monthly tiers are Starter at $29 for 1 unit, Standard at $79 for 2–5 units, and Pro at $149 for 6+ units. There is no percentage of rent or per-tenant surcharge, and billing pauses when units are vacant. These prices describe the current early-access plan posture; access remains waitlist-led while cohorts open, so the waitlist—not a hardcoded payment link—is the next step.

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